Remote Travel Support Specialist — Flexible Scheduling

Sawmilldcllc; Cary (NC); Remote; USD 24,796 - 38,572; Full time

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role positions you as the main point of contact, delivering friendly, efficient support across email, phone, and messaging.

The ideal candidate is highly organized, communicates clearly, and enjoys helping others. You will learn new booking systems and travel tools, coordinate itinerary changes, and thrive while working independently in a collaborative,

Qualifications

• Excellent written and verbal communication.
• Experience in customer service (travel, hospitality, or support) preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Remote work

Learning new systems

Travel enthusiasm

Education

No degree required

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role positions you as the main point of contact, delivering friendly, efficient support across email, phone, and messaging.

The ideal candidate is highly organized, communicates clearly, and enjoys helping others. You will learn new booking systems and travel tools, coordinate itinerary changes, and thrive while working independently in a collaborative,