Remote Travel Support Specialist – Flexible Scheduling

Sawmilldcllc; Rochester (MN); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Supportive remote team

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers throughout their journeys. You will be a key contact before, during, and after trips, delivering friendly, clear guidance and timely responses in a fully remote setting.

This role emphasizes independent work, excellent communication, and the ability to learn new booking platforms and tools quickly while providing exceptional client support and seamless issue resolution.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Travel knowledge

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers throughout their journeys. You will be a key contact before, during, and after trips, delivering friendly, clear guidance and timely responses in a fully remote setting.

This role emphasizes independent work, excellent communication, and the ability to learn new booking platforms and tools quickly while providing exceptional client support and seamless issue resolution.