Remote Travel Support Specialist — Flexible Hours

Consultwithtray; Montgomery (AL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

WFH flexibility

Flexible hours

Training mentorship

Growth opportunities

Travel discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support clients before, during, and after their travel experiences. You will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel journey.

In this remote role, training is provided, and work-from-home flexibility with flexible hours is offered. Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Skills

Customer-first mindset

Strong communication skills

Experience in customer support

Hospitality or tourism experience

Multitasking

Reliable and organized

Digital booking tools

Tools

Online booking tools

Job description

Consultwithtray is seeking a Travel Customer Service Representative to support clients before, during, and after their travel experiences. You will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel journey.

In this remote role, training is provided, and work-from-home flexibility with flexible hours is offered. Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.