Remote Travel Support Specialist | Flexible Hours & Growth

Consultwithtray; Salt Lake City (UT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities

Access to industry discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to assist clients throughout their travel experiences. This position offers flexible hours and work-from-home options, catering to those with a customer-first mentality. Candidates with customer support or hospitality experience are preferred but not required, as training and mentorship are provided. The role includes responding to inquiries, processing changes, and ensuring a smooth booking experience. Additional perks include industry discounts and growth opportunities within a thriving company.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Strong communication skills

Customer support experience

Multitasking ability

Comfort with online systems and digital tools

Customer-first mindset

Job description

Consultwithtray is seeking a Travel Customer Service Representative to assist clients throughout their travel experiences. This position offers flexible hours and work-from-home options, catering to those with a customer-first mentality. Candidates with customer support or hospitality experience are preferred but not required, as training and mentorship are provided. The role includes responding to inquiries, processing changes, and ensuring a smooth booking experience. Additional perks include industry discounts and growth opportunities within a thriving company.