Remote Travel Support Specialist - Flexible Hours

Consultwithtray; Rochester (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities

Travel discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support clients before, during, and after travel experiences. You will help ensure timely assistance, accurate information, and a smooth booking and travel process. No prior travel industry experience is required; training and tools are provided for success in a remote environment.

Applicants must be U.S. citizens and able to work remotely in the United States.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Job description

Consultwithtray is seeking a Travel Customer Service Representative to support clients before, during, and after travel experiences. You will help ensure timely assistance, accurate information, and a smooth booking and travel process. No prior travel industry experience is required; training and tools are provided for success in a remote environment.

Applicants must be U.S. citizens and able to work remotely in the United States.