Remote Travel Support Specialist

Consultwithtray; Savannah (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Work-from-home flexibility

Access to industry discounts

Training and mentorship

Flexible hours

Growth opportunities

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to assist clients before, during, and after their travel experiences. This remote role requires a customer-first mindset and strong communication skills.

The ideal candidate will enjoy providing support and ensuring a smooth booking experience. We offer flexible hours, training, mentorship, and growth opportunities within a growing travel company.

Experience in customer support or hospitality is preferred, but no prior travel industry experience is necessary.

Qualifications

• No prior travel industry experience is required.
• Reliable, organized, and able to handle multitasking.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Customer-first mindset

Strong communication skills

Experience in customer support

Multitasking

Comfortable navigating online systems

Job description

Consultwithtray is seeking a Travel Customer Service Representative to assist clients before, during, and after their travel experiences. This remote role requires a customer-first mindset and strong communication skills.

The ideal candidate will enjoy providing support and ensuring a smooth booking experience. We offer flexible hours, training, mentorship, and growth opportunities within a growing travel company.

Experience in customer support or hospitality is preferred, but no prior travel industry experience is necessary.