Remote Travel Support Specialist - Flexible Hours

Consultwithtray; Boston (MA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Industry discounts and travel benefits

Job summary

Consultwithtray is seeking a Customer Representative – Travel to support clients from first inquiry through final booking and beyond. This is a fully remote position with flexible hours and comprehensive training from day one.

You will respond to inquiries, manage bookings for flights and hotels, and offer personalized travel recommendations while maintaining strong client relationships. Prior travel industry experience is not required, and work authorization is needed in multiple regions.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
• Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
• Offer personalized travel recommendations based on each client's preferences and needs
• Address customer concerns and complaints promptly with a solutions-focused approach
• Process booking documentation and maintain accurate client records
• Build and maintain long-term client relationships to support satisfaction and retention
• Efficiently manage and resolve customer concerns with professionalism
• Stay current on travel trends, industry updates, and supplier offerings to better serve clients

Skills

Customer-first mindset

Strong communication

Multitasking

Reliability

Job description

Consultwithtray is seeking a Customer Representative – Travel to support clients from first inquiry through final booking and beyond. This is a fully remote position with flexible hours and comprehensive training from day one.

You will respond to inquiries, manage bookings for flights and hotels, and offer personalized travel recommendations while maintaining strong client relationships. Prior travel industry experience is not required, and work authorization is needed in multiple regions.