Remote Travel Support Specialist: Elevate Client Journeys

Kopp Travels; Colorado Springs (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Growth opportunities

Travel discounts

Team training

Job summary

Kopp Travels USA is seeking a Travel Customer Support Specialist to assist clients from booking through return. This role suits someone who enjoys helping others, pays attention to detail, and loves travel and customer experience.

You will handle inquiries, bookings, and changes while providing accurate information and empathetic service. Join a supportive team with ongoing training and remote work flexibility.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented; comfortable using booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging promptly and professionally.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate destination information and agency policies.
• Follow up to confirm trip details and satisfaction.

Skills

Excellent communication

Customer service

Organized

Tech-savvy

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a Travel Customer Support Specialist to assist clients from booking through return. This role suits someone who enjoys helping others, pays attention to detail, and loves travel and customer experience.

You will handle inquiries, bookings, and changes while providing accurate information and empathetic service. Join a supportive team with ongoing training and remote work flexibility.