Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency in the United States is seeking a reliable Travel Customer Support Specialist to assist clients from booking to returning home. The ideal candidate enjoys helping people, is detail-oriented, and has customer service experience. Responsibilities include responding to inquiries, assisting with bookings, and providing travel information. This is a fully remote position offering growth opportunities, travel perks, and a supportive team environment.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality experience is a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel requirements.
• Follow up with clients to confirm trip details and satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Detail-oriented

Comfortable using technology

Passionate about travel

Job description

A travel agency in the United States is seeking a reliable Travel Customer Support Specialist to assist clients from booking to returning home. The ideal candidate enjoys helping people, is detail-oriented, and has customer service experience. Responsibilities include responding to inquiries, assisting with bookings, and providing travel information. This is a fully remote position offering growth opportunities, travel perks, and a supportive team environment.