Remote Travel Support Specialist

Sawmilldcllc; Hickory (NC); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Travel industry discounts

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role serves as the primary contact for clients, providing support via email, phone, and messaging to ensure a smooth experience.

Ideal candidates are highly organized, possess strong written and verbal communication skills, and are comfortable learning new booking systems.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, or support roles).
• Highly organized, dependable, and detail-oriented.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Organization

Detail-oriented

Remote work

Learning systems

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role serves as the primary contact for clients, providing support via email, phone, and messaging to ensure a smooth experience.

Ideal candidates are highly organized, possess strong written and verbal communication skills, and are comfortable learning new booking systems.