Remote Travel Support Specialist

Sawmilldcllc; Fayetteville (NC); Remote; USD 22,041 - 30,307; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and support

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes clear communication, organization, and proactive client care.

You will handle inquiries, changes, and special requests while maintaining a positive travel experience. The ideal candidate thrives in a remote setting, enjoys helping others, and is comfortable navigating various booking platforms and tools.

Qualifications

• Excellent written and verbal communication skills.
• Experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable and detail oriented.
• Ability to learn new systems and booking platforms quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Strong written and verbal comms

Customer service experience

Organized and detail-oriented

Independent in remote work

Learn new systems quickly

Passionate about travel

Tools

Booking platforms

CRM systems

Travel industry tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes clear communication, organization, and proactive client care.

You will handle inquiries, changes, and special requests while maintaining a positive travel experience. The ideal candidate thrives in a remote setting, enjoys helping others, and is comfortable navigating various booking platforms and tools.