Remote Travel Support Specialist

Sawmilldcllc; Plano (TX); Remote; USD 22,041 - 30,307; Full time

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes organized, independent work and exceptional customer service across email, phone, and messaging platforms.

Ideal candidates are strong communicators with travel or hospitality experience, comfortable with learning new booking tools, and passionate about delivering top-notch client support in a remote environment.

Qualifications

• Excellent written and verbal communication.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized and dependable with strong attention to detail.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong communication

Customer service experience

Highly organized

Remote work independence

Tech aptitude

Passion for travel

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes organized, independent work and exceptional customer service across email, phone, and messaging platforms.

Ideal candidates are strong communicators with travel or hospitality experience, comfortable with learning new booking tools, and passionate about delivering top-notch client support in a remote environment.