Remote Travel Support Specialist

Sawmilldcllc; Prosper (TX); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be the main contact before, during, and after trips, ensuring a smooth, positive experience and timely communication.

Ideal candidates will have excellent written and verbal communication, experience in customer service or hospitality, and the ability to learn new booking platforms quickly.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, travel, hospitality, or related roles preferred.
• Highly organized, dependable, and detail-oriented.
• Able to learn new systems and booking platforms quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Remote work

Independent worker

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be the main contact before, during, and after trips, ensuring a smooth, positive experience and timely communication.

Ideal candidates will have excellent written and verbal communication, experience in customer service or hospitality, and the ability to learn new booking platforms quickly.