Remote Travel Support Specialist

Sawmilldcllc; Fresno (CA); Remote; USD 24,796 - 35,817; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys from home. You will be the main contact before, during, and after trips, ensuring a smooth and positive experience.

The ideal candidate will have strong communication skills, customer service experience, and the ability to work independently in a fully remote setting while learning new travel booking systems and platforms.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel, hospitality, or support is preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fully remote environment.
• Quick learner of new systems, platforms, and tools.
• Passion for travel and helping clients.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Respond to travel inquiries promptly and professionally.
• Help with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, requirements, and processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues to maintain high customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Organizational skills

Independent work

Learning new tools

Tools

Booking platforms

CRM systems

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys from home. You will be the main contact before, during, and after trips, ensuring a smooth and positive experience.

The ideal candidate will have strong communication skills, customer service experience, and the ability to work independently in a fully remote setting while learning new travel booking systems and platforms.