Remote Travel Support Specialist

Sawmilldcllc; Asheville (NC); Remote; USD 24,796 - 38,572; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role emphasizes clear communication, organized work habits, and proactive client care from a distance.

The ideal candidate should excel in written and verbal communication, have customer service experience in travel or related fields, and be comfortable learning new booking tools and systems while collaborating with a remote team.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support preferred.
• Highly organized and detail-oriented.
• Able to work independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Organization

Independent work

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role emphasizes clear communication, organized work habits, and proactive client care from a distance.

The ideal candidate should excel in written and verbal communication, have customer service experience in travel or related fields, and be comfortable learning new booking tools and systems while collaborating with a remote team.