Remote Travel Support Specialist

Sawmilldcllc; McKinney (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training provided

Growth opportunities

Travel discounts

Remote team support

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. You will serve as the main contact via email, phone, and messaging, ensuring a smooth journey and responsive service in a fully remote setting.

The ideal candidate has strong communication skills, prior customer service experience, and comfort learning new booking platforms. This remote role offers flexible scheduling and ongoing training within a supportive team.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred.
• Highly organized and detail-oriented.
• Comfortable working independently in a remote role.
• Able to learn new systems quickly.
• Passionate about travel and client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Customer service

Communication

Independent worker

Remote work

Booking platforms

Tools

CRM software

Email platforms

Phone systems

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. You will serve as the main contact via email, phone, and messaging, ensuring a smooth journey and responsive service in a fully remote setting.

The ideal candidate has strong communication skills, prior customer service experience, and comfort learning new booking platforms. This remote role offers flexible scheduling and ongoing training within a supportive team.