Remote Travel Support Specialist

Sawmilldcllc; Green Bay (WI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Training and ongoing support

Growth opportunities in travel focus

Travel-related perks and discounts

Supportive remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role serves as the main contact before, during, and after trips to ensure a smooth and positive experience.

The ideal candidate has strong communication skills, travel or hospitality experience, and enjoys working independently in a remote setting while learning new systems and tools. Growth opportunities and travel-related perks are available.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Independent remote work

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role serves as the main contact before, during, and after trips to ensure a smooth and positive experience.

The ideal candidate has strong communication skills, travel or hospitality experience, and enjoys working independently in a remote setting while learning new systems and tools. Growth opportunities and travel-related perks are available.