Remote Travel Support Specialist

HB Travels; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks

Discounted rates

Job summary

A leading travel agency is seeking a Customer Service Specialist to assist travelers with inquiries and booking experiences. You will respond to inquiries, provide information on travel arrangements, and ensure customers feel confident throughout their journey. The position offers remote work flexibility, travel perks, and a supportive team environment. Ideal candidates should have strong communication skills and a passion for customer service. Experience in travel or hospitality is a plus.

Qualifications

• Experience in customer service, travel industry is a plus.
• Ability to learn new tools, software, and systems quickly.
• A friendly, patient, and service-oriented attitude.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging.
• Assist clients with booking questions, modifications, and cancellations.
• Provide information on destinations and travel documentation.
• Track and update customer details for accuracy.
• Follow up before and after travel for feedback.

Skills

Strong verbal communication skills

Strong written communication skills

Attention to detail

Organizational habits

Problem-solving skills

Job description

A leading travel agency is seeking a Customer Service Specialist to assist travelers with inquiries and booking experiences. You will respond to inquiries, provide information on travel arrangements, and ensure customers feel confident throughout their journey. The position offers remote work flexibility, travel perks, and a supportive team environment. Ideal candidates should have strong communication skills and a passion for customer service. Experience in travel or hospitality is a plus.