Remote Travel Support Specialist

Prestigetravelagencybymich; Philadelphia (Philadelphia County); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves assisting with inquiries, resolving issues, and providing booking updates. The ideal candidate will have excellent communication skills and a strong customer service background, preferably in travel or hospitality. The position offers flexible scheduling and opportunities for growth within the agency, along with travel perks and discounts.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and quick to learn new systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves assisting with inquiries, resolving issues, and providing booking updates. The ideal candidate will have excellent communication skills and a strong customer service background, preferably in travel or hospitality. The position offers flexible scheduling and opportunities for growth within the agency, along with travel perks and discounts.