Remote Travel Support Specialist

Sawmilldcllc; El Paso (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote position offers flexibility, comprehensive training, and ongoing support within a travel-focused team.

You will be the primary contact for clients via email, phone, and messaging to ensure a smooth travel experience. The ideal candidate brings strong communication skills, customer service experience in travel or related fields, and the ability to work

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organized

Independent worker

Adaptable to new systems

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote position offers flexibility, comprehensive training, and ongoing support within a travel-focused team.

You will be the primary contact for clients via email, phone, and messaging to ensure a smooth travel experience. The ideal candidate brings strong communication skills, customer service experience in travel or related fields, and the ability to work