Remote Travel Support Specialist

Sawmilldcllc; Towson (MD); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and support

Growth opportunities

Travel perks

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their journeys. This fully remote role emphasizes clear communication, problem solving, and a customer-first mindset as you handle inquiries via email, phone, and messaging.

You will learn our booking platforms, workflows, and travel policies while providing proactive support, managing changes, and delivering a smooth client experience across time zones.

Qualifications

• Strong written and verbal communication.
• Experience in travel, hospitality, or support roles.
• Highly organized and detail-oriented.
• Able to work independently in a fully remote environment.
• Able to learn new systems quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Communication skills

Customer service experience

Organization

Independent work

Tech-savvy

Travel enthusiasm

Tools

CRM software

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their journeys. This fully remote role emphasizes clear communication, problem solving, and a customer-first mindset as you handle inquiries via email, phone, and messaging.

You will learn our booking platforms, workflows, and travel policies while providing proactive support, managing changes, and delivering a smooth client experience across time zones.