Remote Travel Support Specialist

Sawmilldcllc; Chambersburg (Franklin County); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full training

Remote work

Growth opportunities

Industry discounts

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role offers flexible scheduling and the chance to help clients with travel-related questions while ensuring a smooth experience.

You will handle inquiries via email, phone, and messaging, assist with itineraries and changes, and share guidance on destinations and agency procedures, all from a collaborative remote team.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service experience

Remote work

Organization

Detail-oriented

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role offers flexible scheduling and the chance to help clients with travel-related questions while ensuring a smooth experience.

You will handle inquiries via email, phone, and messaging, assist with itineraries and changes, and share guidance on destinations and agency procedures, all from a collaborative remote team.