Remote Travel Support Specialist

Sawmilldcllc; Blacksburg (VA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Travel discounts

Remote team environment

Full training

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will handle travel-related questions via email, phone, and messaging, assist with itineraries and changes, and provide destination guidance while ensuring a smooth, stress-free experience for clients.

You will be focused on clear communication, accurate information, and proactive problem solving.

Qualifications

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will handle travel-related questions via email, phone, and messaging, assist with itineraries and changes, and provide destination guidance while ensuring a smooth, stress-free experience for clients.

You will be focused on clear communication, accurate information, and proactive problem solving.