Remote Travel Support Specialist

Sawmilldcllc; Lexington (KY); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote

Full training

Growth opportunities

Travel discounts

Remote team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions and ensure a smooth experience from start to finish.

You will join a supportive remote team, receive full training, and enjoy travel-related perks and industry discounts while growing within a travel-focused company.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Written communication

Verbal communication

Customer service

Organized

Independent work

Quick learner

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions and ensure a smooth experience from start to finish.

You will join a supportive remote team, receive full training, and enjoy travel-related perks and industry discounts while growing within a travel-focused company.