Remote Travel Support Specialist

Sawmilldcllc; Philadelphia (Philadelphia County); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote

Full training

Travel discounts

Growth opportunities

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role emphasizes clear communication and proactive support across channels.

You’ll handle inquiries, provide trip assistance, and guide clients through destinations, requirements, and procedures, all while maintaining a calm, customer-focused experience in a fully remote setting.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, call center, or support roles).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication

Customer service

Organized

Remote work

Quick learner

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role emphasizes clear communication and proactive support across channels.

You’ll handle inquiries, provide trip assistance, and guide clients through destinations, requirements, and procedures, all while maintaining a calm, customer-focused experience in a fully remote setting.