Remote Travel Support Specialist

Sawmilldcllc; Augusta (GA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training provided

Growth opportunities

Travel industry discounts

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role requires you to assist clients with travel questions, provide trip support, and ensure a smooth experience from start to finish.

In this remote position, you will communicate clearly, handle itinerary updates and special requests, and guide clients on destinations and agency procedures.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service experience

Remote work comfort

Organizational skills

Ability to learn systems

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role requires you to assist clients with travel questions, provide trip support, and ensure a smooth experience from start to finish.

In this remote position, you will communicate clearly, handle itinerary updates and special requests, and guide clients on destinations and agency procedures.