Remote Travel Support Specialist

Sawmilldcllc; San Antonio (TX); Remote; USD 24,796 - 38,572; Full time

Benefits offered by this job

Remote work

Training & onboarding

Growth opportunities

Travel industry discounts

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering questions, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

You will handle inquiries via email, phone, and messaging, assist with itinerary updates and cancellations, offer destinations guidance, and proactively communicate with clients to maintain a high level of service.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel, hospitality, call centers, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Capable of learning new systems and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Remote work

Organizational skills

Learning new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves answering questions, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

You will handle inquiries via email, phone, and messaging, assist with itinerary updates and cancellations, offer destinations guidance, and proactively communicate with clients to maintain a high level of service.