Remote Travel Support Specialist

Sawmilldcllc; Boulder (CO); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & support

Growth opportunities

Travel industry discounts

Collaborative remote team

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role involves handling inquiries via email, phone, and messaging, guiding clients through itineraries and agency processes.

The ideal candidate is organized, detail-oriented, and comfortable learning new booking systems. Strong written and verbal communication and a passion for travel are essential.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Organization

Remote work

Tech literacy

Travel passion

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role involves handling inquiries via email, phone, and messaging, guiding clients through itineraries and agency processes.

The ideal candidate is organized, detail-oriented, and comfortable learning new booking systems. Strong written and verbal communication and a passion for travel are essential.