Remote Travel Support Specialist

Sawmilldcllc; Bethesda (MD); Remote; USD 24,796 - 38,572; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing支持

Growth opportunities

Travel-related perks and industry скид

Supportive and collaborative remote团队

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role puts you at the frontline of client care, handling inquiries via email, phone, and messaging platforms.

You will guide travelers through itinerary changes, cancellations, and special requests, provide destination guidance, and stay organized while working independently from home. The right candidate loves travel and delivering exceptional service.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized and detail-oriented.
• Comfortable working independently in a remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Organization

Remote work

Learning new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role puts you at the frontline of client care, handling inquiries via email, phone, and messaging platforms.

You will guide travelers through itinerary changes, cancellations, and special requests, provide destination guidance, and stay organized while working independently from home. The right candidate loves travel and delivering exceptional service.