Remote Travel Support & Bookings Specialist

Kopp Travels; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel discounts

Training & growth

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return, answering questions and resolving issues with a focus on service excellence. You will handle travel bookings, changes, and special requests, provide destination information, and follow up to confirm trip details and satisfaction in a fast-paced, remote environment.

The role requires clear communication, organizational skills, and the ability to adapt to booking platforms.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organization and detail-orientation

Tech-savviness with booking platforms

Passion for travel

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return, answering questions and resolving issues with a focus on service excellence. You will handle travel bookings, changes, and special requests, provide destination information, and follow up to confirm trip details and satisfaction in a fast-paced, remote environment.

The role requires clear communication, organizational skills, and the ability to adapt to booking platforms.