Remote Travel Support Specialist

Kopp Travels; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel discounts

Team training

Job summary

Kopp Travels is looking for a Travel Customer Representative to support clients from booking through return, ensuring a seamless and enjoyable journey. You will handle inquiries, assist with bookings, changes, and special requests while delivering exceptional service.

Ideal candidates excel in clear communication, customer service, and travel knowledge, are organized and tech-savvy, and enjoy helping others create memorable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organization

Proactivity

Tech-savvy

Travel enthusiasm

Tools

Booking platforms

Travel systems

Job description

Kopp Travels is looking for a Travel Customer Representative to support clients from booking through return, ensuring a seamless and enjoyable journey. You will handle inquiries, assist with bookings, changes, and special requests while delivering exceptional service.

Ideal candidates excel in clear communication, customer service, and travel knowledge, are organized and tech-savvy, and enjoy helping others create memorable experiences.