Remote Travel Specialist & Client Experience Lead

Departuretravels; Montgomery (AL); Remote; USD 42,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to support clients through every stage of their travel journey from a remote setting. The role emphasizes organization, clear communication, and travel planning while offering a flexible schedule and the ability to work from anywhere.

You will handle inquiries, updates, and modifications, maintain accurate records, and thrive in a collaborative, remote team. Evening availability may be required to support clients.'

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to support clients through every stage of their travel journey from a remote setting. The role emphasizes organization, clear communication, and travel planning while offering a flexible schedule and the ability to work from anywhere.

You will handle inquiries, updates, and modifications, maintain accurate records, and thrive in a collaborative, remote team. Evening availability may be required to support clients.'