Remote Travel Specialist & Customer Support Lead

Departuretravels; Houston (TX); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel industry tools training

Job summary

Departure Travel is seeking a Travel Specialist & Customer Service Advisor to join a growing team. This fully remote position offers the opportunity to guide clients through every travel planning stage, provide prompt communications, and manage bookings with precision and care.

Ideal candidates are organized, customer-service oriented, and comfortable working in a flexible schedule environment. The role emphasizes collaboration with teammates remotely and adapting to evolving travel options and

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Travel Specialist & Customer Service Advisor to join a growing team. This fully remote position offers the opportunity to guide clients through every travel planning stage, provide prompt communications, and manage bookings with precision and care.

Ideal candidates are organized, customer-service oriented, and comfortable working in a flexible schedule environment. The role emphasizes collaboration with teammates remotely and adapting to evolving travel options and