Remote Travel Specialist & Client Experience Lead

Departuretravels; Austin (TX); Remoto; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Departure Travel is seeking a motivated Travel Specialist and Customer Service Advisor to join our growing remote team. The role combines client journey support, travel coordination, and exceptional service as you guide clients through planning, bookings, and updates from anywhere.

You will respond to emails and calls, handle changes, cancellations, and questions, maintain organized records, and collaborate with teammates in a flexible schedule that fits your lifestyle.

Mansioni

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Descrizione del lavoro

Departure Travel is seeking a motivated Travel Specialist and Customer Service Advisor to join our growing remote team. The role combines client journey support, travel coordination, and exceptional service as you guide clients through planning, bookings, and updates from anywhere.

You will respond to emails and calls, handle changes, cancellations, and questions, maintain organized records, and collaborate with teammates in a flexible schedule that fits your lifestyle.