Remote Travel Advisor & Client Care Lead

Departuretravels; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join our growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and ensure a smooth booking experience.

This flexible remote role emphasizes communication, organization, and teamwork, with opportunities to learn industry tools and adapt to evolving travel options while supporting clients in their journey.

Qualifications

• Experience delivering travel planning support and customer service.
• Excellent communication and organization skills.
• Ability to work remotely and collaborate with a team.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join our growing remote team. You will guide clients through every stage of travel planning, respond to inquiries, and ensure a smooth booking experience.

This flexible remote role emphasizes communication, organization, and teamwork, with opportunities to learn industry tools and adapt to evolving travel options while supporting clients in their journey.