Remote Travel Concierge & Client Experience Lead

Departuretravels; Jacksonville (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

Departure Travel is seeking a Customer Service Travel Advisor to support clients remotely through every stage of their travel journey. The role emphasizes flexible scheduling, strong communication, and organized travel planning in a supportive team environment.

The position focuses on providing exceptional service, handling inquiries, and coordinating travel details while maintaining positive client relationships in a remote setting.

Qualifications

• Motivated, detail-oriented individuals who enjoy helping others create memorable travel experiences.
• Strong communication skills and the ability to manage multiple client inquiries.
• Organized, proactive, and capable of working with clients through every travel stage.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.

Skills

Customer service

Communication

Travel planning

Organization

Detail-oriented

Job description

Departure Travel is seeking a Customer Service Travel Advisor to support clients remotely through every stage of their travel journey. The role emphasizes flexible scheduling, strong communication, and organized travel planning in a supportive team environment.

The position focuses on providing exceptional service, handling inquiries, and coordinating travel details while maintaining positive client relationships in a remote setting.