Remote Travel Concierge & Client Experience Lead

Departuretravels; San Francisco (CA); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Customer Service Travel Advisor to support clients through every stage of travel planning in a remote environment. You will handle inquiries, coordinate itineraries, and deliver professional communication to ensure a stress-free booking experience.

The role emphasizes organization, attention to detail, and strong customer service skills, with flexibility for evening support as needed in a fully remote setup.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Customer Service Travel Advisor to support clients through every stage of travel planning in a remote environment. You will handle inquiries, coordinate itineraries, and deliver professional communication to ensure a stress-free booking experience.

The role emphasizes organization, attention to detail, and strong customer service skills, with flexibility for evening support as needed in a fully remote setup.