Remote Travel Specialist & Customer Service Advisor

Departuretravels; Ann Arbor (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join our growing remote team. You will guide clients through every stage of their trip, from inquiries to post-trip feedback, ensuring a smooth and enjoyable experience.

This role emphasizes strong communication, organization, and proactive service. You will respond to emails and calls, assist with changes and cancellations, and coordinate travel details while collaborating with teammates in a flexible, remote

Qualifications

• Experience in travel planning and customer service.
• Ability to manage multiple bookings and client follow-ups.
• Strong written and verbal communication.

Responsibilities

• Guide clients through travel planning stages and options.
• Respond to emails, calls, and messages professionally.
• Coordinate travel details, documentation, and schedules.
• Gather post-trip feedback to improve service.
• Collaborate with team in a remote setting and adapt to new systems.
• Be flexible with evening availability to support clients.

Skills

Customer service

Travel planning

Communication

Organization

Remote work

Tools

CRM software

Booking systems

Job description

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join our growing remote team. You will guide clients through every stage of their trip, from inquiries to post-trip feedback, ensuring a smooth and enjoyable experience.

This role emphasizes strong communication, organization, and proactive service. You will respond to emails and calls, assist with changes and cancellations, and coordinate travel details while collaborating with teammates in a flexible, remote