Remote Travel Reservations Specialist

Southern Bridge Group; Los Angeles (CA); Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Access to industry resources and tools

Mentorship and team support

Develop customer service, reservations

Job summary

Southern Bridge Group is seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for people who enjoy helping others, researching options, and coordinating memorable experiences for travelers.

You will research destination options, assist with reservations, communicate details and updates, and build lasting relationships with clients while working independently in a remote setup.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Time management

Remote work

Self-motivation

Organizational skills

Job description

Southern Bridge Group is seeking motivated, organized, and customer-focused individuals to join our growing team as Customer Services Coordinators. This remote opportunity is ideal for people who enjoy helping others, researching options, and coordinating memorable experiences for travelers.

You will research destination options, assist with reservations, communicate details and updates, and build lasting relationships with clients while working independently in a remote setup.