Remote Travel Reservations Specialist

Southernbridgegroup; Chicago (IL); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training & development

Booking technology resources

Team mentorship

Skills development

Referral opportunities

Job summary

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role. You will assist customers researching vacation options, coordinate reservations, and maintain accurate records while providing professional service throughout the planning and booking process.

Ideal candidates are self-motivated, organized, and comfortable working independently in a remote environment. Training and ongoing development are provided to enhance customer service, reservation, and sales skills.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Phone & email

Internet literacy

Job description

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role. You will assist customers researching vacation options, coordinate reservations, and maintain accurate records while providing professional service throughout the planning and booking process.

Ideal candidates are self-motivated, organized, and comfortable working independently in a remote environment. Training and ongoing development are provided to enhance customer service, reservation, and sales skills.