Remote Travel Reservations Specialist

Southern Bridge Group; Gatlinburg (TN); Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Access to booking technology

Mentorship and team support

Opportunities to build skills

Job summary

Southern Bridge Group is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role. You will help clients research and compare destination options, communicate clearly, and coordinate reservations and records.

This remote position emphasizes independent work, strong communication, and ongoing training. If you enjoy helping others and building repeat business through excellent service, this is a great fit.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organization

Remote work

Tools

Booking software

Job description

Southern Bridge Group is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role. You will help clients research and compare destination options, communicate clearly, and coordinate reservations and records.

This remote position emphasizes independent work, strong communication, and ongoing training. If you enjoy helping others and building repeat business through excellent service, this is a great fit.