Remote Travel Experience Concierge

Nova Travels; Hartford (CT); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Access to travel-related perks and  

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips, ensuring clients feel informed, supported, and confident while delivering a positive customer experience.

You will communicate with clients via email, phone, and messaging platforms, review plans, share destination information, and follow up before departure, all in a remote, flexible scheduling environment.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience can be helpful but is not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.
• Opportunities for professional development in the travel industry.
• Access to travel-related perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication skills

Interpersonal skills

Detail oriented

Tech-savvy

Remote work

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips, ensuring clients feel informed, supported, and confident while delivering a positive customer experience.

You will communicate with clients via email, phone, and messaging platforms, review plans, share destination information, and follow up before departure, all in a remote, flexible scheduling environment.