Remote Travel Experience Concierge

Nova Travels; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Training provided

Flexible scheduling

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips. You will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

In this remote role, you will communicate with clients via email, phone, and messaging platforms, review plans, share destination information, and follow up before departures to ensure everything is in place.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalates complex concerns when appropriate.

Skills

Interpersonal skills

Customer service

Detail-oriented

Digital literacy

Customer focus

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips. You will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

In this remote role, you will communicate with clients via email, phone, and messaging platforms, review plans, share destination information, and follow up before departures to ensure everything is in place.