Remote Travel Experience Concierge

Nova Travels; Fort Myers (FL); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Access to travel-related perks and-dis

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips, helping clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

You will communicate with clients via email, phone, and messaging platforms to provide assistance and guidance, review travel plans, and share information about destinations and requirements.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.

Responsibilities

• Communicate with clients via email, phone, and messaging to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through the planning and preparation of their trips, helping clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

You will communicate with clients via email, phone, and messaging platforms to provide assistance and guidance, review travel plans, and share information about destinations and requirements.