Remote Travel Concierge & Client Experience Pro

Nova Travels; Lansing (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips, helping clients feel informed, supported, and confident about their travel plans. This remote role involves communicating via email, phone, and messaging; reviewing plans; sharing destination details; and following up before departure to ensure everything is in place.

Training and ongoing support are provided, with opportunities for professional development and

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
• Review travel plans and help confirm trip details with clients
• Share helpful information about destinations, travel requirements, and agency processes
• Follow up with travelers before departure to ensure everything is in place
• Respond to client questions and escalates complex concerns when appropriate

Skills

Communication & interpersonal

Customer service

Detail-oriented

Tech-savvy / digital platforms

Travel industry passion

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips, helping clients feel informed, supported, and confident about their travel plans. This remote role involves communicating via email, phone, and messaging; reviewing plans; sharing destination details; and following up before departure to ensure everything is in place.

Training and ongoing support are provided, with opportunities for professional development and