Remote Travel Concierge & Client Experience Pro

Nova Travels

Lansing (MI)

Sur place

USD 40 000 - 55 000

Plein temps

14 jours+

Générateur de candidature

Obtenez une réponse de cet employeur — un CV et une lettre de motivation adaptés exactement à ce qu’il recherche.

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Avantages offerts par ce poste

Travel perks and discounts

Résumé du poste

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips, helping clients feel informed, supported, and confident about their travel plans. This remote role involves communicating via email, phone, and messaging; reviewing plans; sharing destination details; and following up before departure to ensure everything is in place.

Training and ongoing support are provided, with opportunities for professional development and

Qualifications

Strong communication and interpersonal skills.
Customer service experience is helpful but not required.
Organized with attention to detail.
Comfortable using online tools and digital platforms.
Passion for helping clients enjoy smooth travel experiences.

Responsabilités

Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
Review travel plans and help confirm trip details with clients
Share helpful information about destinations, travel requirements, and agency processes
Follow up with travelers before departure to ensure everything is in place
Respond to client questions and escalates complex concerns when appropriate