Remote Travel Concierge & Client Experience

Nova Travels; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation. You will help ensure clients feel informed, supported, and confident about their plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing travel information, and following up before departure to ensure everything is in place.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Strong organizational skills and attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication

Customer service

Organization

Attention to detail

Digital tools

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation. You will help ensure clients feel informed, supported, and confident about their plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing travel information, and following up before departure to ensure everything is in place.