Remote Travel Client Experience Specialist

Nova Travels; Miami (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks and discounts

Job summary

Nova Travels seeks a Travel Client Experience Specialist to assist travelers during planning and preparation. You will ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing destination information, and following up before departure. Remote role with flexible scheduling; training and professional development are provided.

Qualifications

• Strong communication and interpersonal skills are essential.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.

Responsibilities

• Communicate with clients via email, phone, and messaging to provide assistance and guidance.
• Review travel plans and confirm trip details with clients.
• Share destination information, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Strong communication

Interpersonal skills

Attention to detail

Tech savvy

Customer service mindset

Job description

Nova Travels seeks a Travel Client Experience Specialist to assist travelers during planning and preparation. You will ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing destination information, and following up before departure. Remote role with flexible scheduling; training and professional development are provided.