Remote Travel Client Experience Specialist

Nova Travels; Miami (FL); Remote; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Travel perks and discounts

Zusammenfassung

Nova Travels seeks a Travel Client Experience Specialist to assist travelers during planning and preparation. You will ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing destination information, and following up before departure. Remote role with flexible scheduling; training and professional development are provided.

Qualifikationen

• Strong communication and interpersonal skills are essential.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.

Aufgaben

• Communicate with clients via email, phone, and messaging to provide assistance and guidance.
• Review travel plans and confirm trip details with clients.
• Share destination information, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Kenntnisse

Strong communication

Interpersonal skills

Attention to detail

Tech savvy

Customer service mindset

Jobbeschreibung

Nova Travels seeks a Travel Client Experience Specialist to assist travelers during planning and preparation. You will ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Responsibilities include communicating with clients, reviewing plans, sharing destination information, and following up before departure. Remote role with flexible scheduling; training and professional development are provided.