Remote Travel Experience Concierge with Flexible Schedule

Nova Travels; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel perks & discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips, ensuring clients feel informed, supported, and confident about their travel plans.

You will communicate with clients, review plans, share travel requirements and agency processes, and follow up before departure. This is a remote position with flexible scheduling options; training and ongoing development are provided.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.
• Opportunities for professional development in the travel industry.
• Access to travel-related perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalates complex concerns when appropriate.

Skills

Communication

Interpersonal skills

Attention to detail

Tech savvy

Tools

CRM software

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips, ensuring clients feel informed, supported, and confident about their travel plans.

You will communicate with clients, review plans, share travel requirements and agency processes, and follow up before departure. This is a remote position with flexible scheduling options; training and ongoing development are provided.