Remote Travel Concierge for Client Experience

Nova Travels; McAllen (TX); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training provided

Career development opportunities

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring they feel informed and confident about their trips. The role emphasizes delivering a positive customer experience and collaboration with a supportive team.

Ideal candidates are strong communicators with attention to detail, comfortable using online tools, and are excited about helping clients enjoy smooth travel experiences.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is preferred but not required.
• Excellent organizational abilities and attention to detail.
• Comfortable using online tools and digital platforms.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication

Customer Service

Organizational Skills

Digital Literacy

Tools

Email/Messaging Tools

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring they feel informed and confident about their trips. The role emphasizes delivering a positive customer experience and collaboration with a supportive team.

Ideal candidates are strong communicators with attention to detail, comfortable using online tools, and are excited about helping clients enjoy smooth travel experiences.