Remote Travel Concierge & Client Experience Specialist

Nova Travels; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Travel-related perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips. You will help clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Remote position with flexible scheduling options, training and ongoing support provided, and opportunities for professional development in the travel industry.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.
• Remote position with flexible scheduling options.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Communication

Interpersonal skills

Customer service

Organized

Digital literacy

Travel knowledge

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation of their trips. You will help clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Remote position with flexible scheduling options, training and ongoing support provided, and opportunities for professional development in the travel industry.